Refund and Return Policy
Effective Date: 06.01.2025
At AR Fashions & Gifts, we prioritize customer satisfaction and are committed to providing high-quality handmade and lifestyle products. This Refund and Return Policy outlines the terms and conditions for processing refunds and returns.
1. Eligibility for Returns
1.1 Conditions for Return:
Products must be returned in their original condition, unused, and with all original packaging and tags intact.
Returns must be initiated within 7 days of receiving the product.
1.2 Non-Returnable Items:
Customized or personalized items.
Products marked as “non-returnable” on the product page.
Items damaged due to misuse, improper handling, or normal wear and tear.
2. Return Process
2.1 How to Initiate a Return:
Contact us at arfashionsandgifts@gmail.com or call +91 9566207020 to request a return.
Provide your order ID, a description of the issue, and photos of the product if applicable.
2.2 Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Please ensure the package is securely packed to avoid damage during transit.
3. Refund Policy
3.1 Refund Eligibility:
Refunds will only be processed for eligible returns that meet the conditions specified in Section 1.
Refunds will not be issued for items returned in a damaged or used condition.
3.2 Refund Process:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days and credited to the original payment method used during purchase.
3.3 Partial Refunds:
Partial refunds may be granted for items that are not in their original condition, are missing parts, or are damaged for reasons not due to our error.
4. Damaged or Defective Products
If you receive a damaged or defective product, notify us within 48 hours of delivery.
We will arrange for a replacement or provide a full refund, including shipping charges, at no additional cost to you.
5. Changes to the Refund and Return Policy
We reserve the right to update this Refund and Return Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.
6. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us:
Business Name: AR Fashions & Gifts
Address: New No.17, Parvathy Illam, First Floor, VOC St, Devaraja Nagar, Gandhi Nagar, Saligramam, Chennai-600093
Phone: +91 9566207020
Email: arfashionsandgifts@gmail.com
